Contact Us
If you have spotted an error in one of our reviews, want a bonus term explained, or need pointing towards the right complaints route, this is the page to use. Non Gamstop Casinos is an independent research and comparison site covering non GamStop casinos for readers in Great Britain. We do not run a casino, hold player funds, process payments or manage anyone's account — so the first thing worth knowing is which questions we can answer and which belong elsewhere.
How to reach the editorial team
Write to us through the contact form on marthagellhorn.com. There is no phone line and no live chat, because we are a small editorial team rather than a support desk. To get a useful reply first time, include:
- The page or review you are asking about, and the casino name if there is one
- What you expected to find and what you actually found — screenshots help
- Whether you are asking about a bonus term, a payment method, licensing, or something you believe is factually wrong
- The date you read the page, since offers and terms change frequently
We read everything that arrives. We cannot promise a reply to every message, and we do not answer requests for gambling tips, predictions or account recovery. Please do not send us passwords, card numbers, copies of identity documents or bank statements. If a query needs evidence of that kind, it needs to go to the operator or to a regulator, not to us.
What we can help with — and what we can't
| We can help with | We can't help with |
|---|---|
| Corrections to our reviews, ratings or comparison tables | Opening, closing, verifying or reinstating a casino account |
| Explaining wagering requirements, game contribution or cashout caps in plain English | Releasing a withdrawal, reversing a deposit or chasing a pending payout |
| Clarifying what an overseas licence does and does not cover for a British customer | Acting as an adjudicator in a dispute between you and an operator |
| Pointing you to the correct complaints or self-exclusion route | Granting bonuses, free spins or free bets, or extending expiry dates |
| Feedback on our research methods or commercial disclosures | Advice on whether to gamble, or on gambling as a way to make money |
Commercial disclosure, stated plainly
Some links on this site are commercial. If you follow one, register and deposit, Non Gamstop Casinos may earn a commission from the operator. That arrangement pays for the research; it does not set the running order. Our rankings and editorial ratings come from our own review criteria, and an operator cannot buy a higher position or have a limitation removed. If you ever think a placement reads as though it were bought, say so in a message and we will explain the reasoning behind it.
Contacting the casinos we cover
Almost every account-specific question is faster to resolve with the operator directly. Support is usually reached through live chat inside the logged-in account, with an email address in the site footer for anything needing attachments. Below are the three highest-rated sites on our main list, with what we would ask them about — and where each one is likely to frustrate you. Advertised bonus figures are the operator's own; we have not independently verified the terms behind every number, so read the promotion page before opting in.
Betmica — the one readers ask about most
Betmica sits top of our list, so it generates the most reader correspondence, most of it about the headline offer: a welcome package advertised at 570% up to £5,700 plus 270 free spins. That is a percentage-match deposit bonus, not a cash gift. To approach the ceiling you would need to deposit a very large sum, and the bonus funds will carry wagering requirements, a maximum bet per spin while the bonus is active, an expiry window and — commonly — a cap on how much of a free-spins win can be withdrawn. Worth asking support directly: what the wagering multiplier is, whether it applies to bonus only or deposit plus bonus, which games contribute at less than 100%, and whether jackpot slots are excluded.
Limitation to weigh: headline packages this large are typically split across several deposits and are among the hardest to clear inside the time allowed. A big number is not the same as a good number.
Kikibet — a GBP-denominated headline, worth confirming
Kikibet advertises 350% up to £5,555 with 300 free spins. We include it because the offer is quoted in pounds, which matters for British readers: an account held in sterling avoids the conversion margin you pay when depositing GBP into a euro or dollar wallet. Before you rely on that, confirm with support that a GBP account is actually available to you at registration, since the display currency in an advert is not always the account currency you are given.
Limitation: the free-spins portion of packages like this is usually tied to named slot titles with their own win cap, so the 300 spins rarely convert into withdrawable cash at anything like face value.
Betninja — a flatter, simpler starting offer
Betninja's £1,000 bonus with 100 free spins for new players is the most straightforward of the three to read, which is why we mention it to readers who write in confused by percentage-match maths. A fixed ceiling in pounds makes it easier to work out what you would need to stake to clear it. Still ask about minimum deposit, qualifying payment methods — some operators exclude certain e-wallets from bonus eligibility — and the maximum bet permitted while a bonus is live, since breaching it can void the balance.
Limitation: a smaller headline means less room for high-stakes play, and being newer to our list, it has a thinner public track record on payout handling than we would like before recommending it without reservation.
How the top ten compare at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, up to €6,400 + 280 free spins | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Ratings are our own editorial scores, not customer review averages. Offers quoted in euros or dollars will involve currency conversion for a sterling debit card, and the exchange margin is charged by your bank or the payment processor, not shown on the casino's promotion page. Figures accurate as researched on 23 September 2026 — check the operator's own terms, which override anything summarised here.
Payment and withdrawal queries: who to ask
Money questions are the most common reason readers get in touch, and they are also the ones we cannot settle for you. What we can do is tell you what to ask.
- Deposits. Minimum deposits at offshore sites commonly start in the £10 to £20 range, and a bonus often has its own higher qualifying minimum. Ask which methods qualify for the welcome offer before you fund the account.
- Debit cards. UK debit cards are widely accepted, though some card issuers decline gambling transactions to unlicensed merchants. Credit cards are banned for gambling in Great Britain.
- E-wallets and PayPal. Availability varies site by site. PayPal in particular is rarely offered outside the UK-licensed market, so verify it in the cashier rather than assuming.
- Bank transfers. Usually the slowest route, often several working days, and sometimes carrying a fixed fee at either end.
- Cryptocurrency. Offered by several sites on our list, including CoinPoker. Fast on-chain, but you carry the exchange-rate risk in both directions and there is no chargeback route.
- Fees and conversion. Ask whether the casino charges a withdrawal fee, whether the first withdrawal each month is free, and what currency your balance is held in.
- Timings and limits. Request the internal review period, the daily, weekly and monthly withdrawal caps, and whether large wins are paid in instalments — a detail that catches people out after a jackpot.
- Verification. Expect KYC identity checks and, for larger sums, source-of-funds checks. Submitting documents early usually shortens the first payout.
What these sites offer, if you're writing to ask what to compare
Readers sometimes contact us for a shortcut on game range. Broadly, the operators on our list are slots-led: reel games from third-party software providers, with return-to-player percentages and volatility ratings that are worth checking in each title's info panel before you stake. Alongside those sit progressive jackpots, where the prize pool builds across a network; table games including blackjack, roulette and baccarat in both RNG and live-dealer formats; and live rooms streamed with human dealers, which usually carry higher minimum stakes. Mobile play is generally browser-based rather than app-based. Our reviews of non GamStop casinos go through these categories site by site.
The adjacent products these operators run
Most of the casinos here also operate a sportsbook, and several add poker or esports. Betting sections typically cover pre-match and in-play markets, accumulators, bet builders and cash-out, with free bets carrying minimum qualifying odds — often around 1.50 in decimal terms — rather than the wagering multipliers used on casino bonuses. CoinPoker is the clearest example of an adjacent focus, being poker-led rather than slots-led. Two things to check if you are moving between products: whether the casino and sportsbook share a single wallet, and whether sports staking counts towards casino bonus wagering. Usually it does not.
Regulation, eligibility and where complaints really go
You must be 18 or over. Casinos without GamStop are not licensed by the Great Britain regulator; they operate under overseas licences, commonly from jurisdictions such as Curaçao. That distinction matters for anyone contacting us about a dispute. The UK Gambling Commission regulates operators licensed to serve Great Britain and cannot intervene on your behalf with an offshore site — accepting British customers is not the same as being authorised to serve them. GAMSTOP, the free national self-exclusion scheme, only blocks accounts at GB-licensed operators, so a GAMSTOP registration will not stop you opening an account offshore.
Practically, that means:
- Raise the issue with the casino's own complaints procedure in writing and keep the thread.
- If unresolved, escalate to the alternative dispute resolution body named in the operator's terms, and to its licensing authority.
- Understand the limits: enforcement against an overseas licensee is slower and less certain than through the GB regime, and no site — including any we list — can be described as completely safe or guarantee a payout.
If your reason for looking at these sites is that you are excluded, please read our responsible gambling guidance before going further. GamCare's National Gambling Helpline is free on 0808 8020 133, open 24 hours. Device-level blocking software and bank gambling blocks work independently of any operator, as do deposit and loss limits where a site offers them. Our terms and conditions and editorial background explain how the site is funded and who writes it.
Suggesting a review, or flagging a problem
We welcome tip-offs. If a casino has changed its withdrawal limits, dropped a payment method, quietly altered wagering terms or stopped responding to support tickets, tell us — reader reports are one of the ways we decide what to re-check. Equally, if you think a site deserves a place on our list, send the name and what makes it different; we will look at licensing, terms and payment options before deciding, and we will say no more often than yes. Corrections are published rather than hidden, and time-sensitive findings carry the date they were verified.